Can I bring my partner or family member to accompany me?

Patients are encouraged to attend alone but if it is necessary that someone accompany them, it should be by someone from the same household. If more than one person is attending Vitanova, they need to notify us and seek permission in advance, so we can carry out a risk assessment to ensure the safety of our staff and patients.

Do I need to wear any protective garments when visiting the clinic?

No, but you need to follow the national rules for protection:

  • Keep distance
  • Wash your hands
  • Cough in your sleeve

In the clinic you will be seated in separate rooms to keep the contact with other people to a minimum. If you have any symptoms of infection as running nose, cough, or fever you are not admitted to the clinic.

What are you doing to ensure that patients and staff in the clinics are not at risk of transmitting the COVID-19 infection?

We are taking a proactive approach to identify those who may have Covid-19 symptoms and to minimise risk of transmission. Patients will be asked to complete a COVID-19 questionnaire:

  • At the time of booking any appointment which requires a clinic visit
  • At the time of their arrival at the clinic

Patients who report or display any symptoms cannot be admitted to the clinic.

What are you doing in the clinics to ensure social distancing requirements are met?

Our overall aim is to restrict the number of people in the clinic at any one time:

  • Patients are encouraged to attend their appointment alone
  • Patients will be seated at least 2 metres distance from each other in waiting spaces.
  • Patient appointments will be booked to avoid a build-up of patients in the waiting room.

What additional measures will you be applying to ensure the clinic is kept clean?

All surfaces, including waiting room chairs, will be wiped down and disinfected after each patient. If possible, all patients are seated in separate rooms, which are wiped down and disinfected when the patient leaves.

How are you ensuring your staff are protected against contracting COVID-19?

We follow the national rules very strictly and make sure our staff are staying safe by: 

  • Keep distance
  • Washing hands
  • Coughing in sleeves

All surfaces including waiting room chairs will be wiped down and disinfected after each patient.

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